Posted Date : April 05,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : HR-4470
Government Authority located in Nebraska; USA based organization looking for expert vendor for new hire reporting services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide new hire reporting services for fast and effective method for locating non-custodial parents and their income source benefitting both the establishment of paternity, child support orders, medical insurance or support for children, and the enforcement of child support to the government authority located in Nebraska.
- The contractor shall name a full-time project manager for the contract and name a technology coordinator as a primary contact to address information technology related issues. The contractor shall agree that individuals named as key management personnel in contractor’s proposal shall be
assigned to work on the project under any resultant contract.
- The contractor shall be responsible for proper training and management of staff assigned to this project.
- The contractor shall provide to their staff, an employee orientation and training plan including but not limited to policy, schedules, agendas and curriculum.
- The contractor shall manage and document the progress of the project, making cse aware of conflicts and key decisions, issues, and developing communications for the resolution of such conflicts and issues.
1. Employer Outreach
- Develop an ongoing employer outreach program approved by child support enforcement (CSE) to inform employers conducting business within the State of the mandated (both state and federal) new hire reporting requirements at least once per calendar year. The notice must advise employers of any procedural changes and provide feedback to employers regarding the quality and completeness of the data submitted and provide employers with pertinent information to improve compliance.
2. Customer Service
- Answer any and all inquiries (via any communication methods) that are related to new hire reporting requirements. Any questions not directly related to the new hire reporting requirements must be referred to CSE.
- CSE must approve customer service training and training materials prepared by the contractor for the contractor’s staff.
- Supply an Integrated Voice Response (IVR) System. This system must cover frequently asked questions and provide for operator assistance, if requested by the caller. The operator assistance must be provided 8:00 a.m. until 5:00 p.m. CST, Monday through Friday, excluding State holidays. CSE must approve the IVR script and any modification.
- Respond to all requests for new hire reporting program information within one business day of receipt of the request.
3. Methods of Data Transmission
- Ensure that all employer reports are entered into the new hire reporting system within two working days of receipt of the record regardless of the reporting method utilized by the employer.
4. Data Elements Reported by Employers
- An employer new hire report must include the mandatory data elements identified by the state and federal governments. The contractor will not receive payment for the transaction if one or more of these data elements are missing. The data elements are subject to change by the state or federal government.
5. Reporting Timeframes
6. Accuracy and Quality Assurance Plan
7. Website
- The contractor shall develop and maintain a secured website for the new hire reporting project. CSE, in cooperation with the contractor, will have final approval on format and information provided on the website.
- Website shall allow employers to enter new hire reporting data.
- Website shall provide information including, but not limited to:
i. frequently asked questions for end users;
ii. new hire forms
iii. training resources
iv. links to state and federal resources.
(2) All questions must be submitted no later than April 17, 2022.
(3) A notification of intent to submit a proposal will be due on May 6, 2022.
(4) Contract term will be five years.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: May 18,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : HR-4470
Government Authority located in Nebraska; USA based organization looking for expert vendor for new hire reporting services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide new hire reporting services for fast and effective method for locating non-custodial parents and their income source benefitting both the establishment of paternity, child support orders, medical insurance or support for children, and the enforcement of child support to the government authority located in Nebraska.
- The contractor shall name a full-time project manager for the contract and name a technology coordinator as a primary contact to address information technology related issues. The contractor shall agree that individuals named as key management personnel in contractor’s proposal shall be
assigned to work on the project under any resultant contract.
- The contractor shall be responsible for proper training and management of staff assigned to this project.
- The contractor shall provide to their staff, an employee orientation and training plan including but not limited to policy, schedules, agendas and curriculum.
- The contractor shall manage and document the progress of the project, making cse aware of conflicts and key decisions, issues, and developing communications for the resolution of such conflicts and issues.
1. Employer Outreach
- Develop an ongoing employer outreach program approved by child support enforcement (CSE) to inform employers conducting business within the State of the mandated (both state and federal) new hire reporting requirements at least once per calendar year. The notice must advise employers of any procedural changes and provide feedback to employers regarding the quality and completeness of the data submitted and provide employers with pertinent information to improve compliance.
2. Customer Service
- Answer any and all inquiries (via any communication methods) that are related to new hire reporting requirements. Any questions not directly related to the new hire reporting requirements must be referred to CSE.
- CSE must approve customer service training and training materials prepared by the contractor for the contractor’s staff.
- Supply an Integrated Voice Response (IVR) System. This system must cover frequently asked questions and provide for operator assistance, if requested by the caller. The operator assistance must be provided 8:00 a.m. until 5:00 p.m. CST, Monday through Friday, excluding State holidays. CSE must approve the IVR script and any modification.
- Respond to all requests for new hire reporting program information within one business day of receipt of the request.
3. Methods of Data Transmission
- Ensure that all employer reports are entered into the new hire reporting system within two working days of receipt of the record regardless of the reporting method utilized by the employer.
4. Data Elements Reported by Employers
- An employer new hire report must include the mandatory data elements identified by the state and federal governments. The contractor will not receive payment for the transaction if one or more of these data elements are missing. The data elements are subject to change by the state or federal government.
5. Reporting Timeframes
6. Accuracy and Quality Assurance Plan
7. Website
- The contractor shall develop and maintain a secured website for the new hire reporting project. CSE, in cooperation with the contractor, will have final approval on format and information provided on the website.
- Website shall allow employers to enter new hire reporting data.
- Website shall provide information including, but not limited to:
i. frequently asked questions for end users;
ii. new hire forms
iii. training resources
iv. links to state and federal resources.
(2) All questions must be submitted no later than April 17, 2022.
(3) A notification of intent to submit a proposal will be due on May 6, 2022.
(4) Contract term will be five years.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: May 18,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$