(1) Vendor needs to provide billing service to receive payment information and post it to the appropriate accounts and provide posting documentation to and as required by the city ambulance accounting clerk.
- The rate proposed shall cover all costs including, but not limited to, telephone and postage expenses, office supplies, any other overhead expenses or administrative support.
- The proposer will prepare and submit accurate and complete insurance claims electronically (preferred) or manually, to include but not limited to Medicare, Medicaid, and any other applicable carriers including both commercial and private insurances.
- The Proposer will gather missing patient information by, but not limited to, gathering electronic patient information from the hospital, search the billing service provider's billing data base; contacting the medical facility, interfacing with insurance provider's data systems, or by direct patient, family member or responsible party contact.
- Prepare and mail invoices to patients responsible for co-pays and deductibles, private pay, and uninsured patients.
- Post payments to the appropriate accounts and provide payment posting and revenue reports to the city ambulance accounting clerk. Provide online access to these reports. Any ambulance reimbursements sent to the city will be forwarded to the proposer.
- Provide the city ambulance accounting clerk with an itemized report of all invoices and claims billed, monies collected and outstanding balances on a monthly basis to and in a format required by the city ambulance accounting clerk.
- Patients will receive at least three (3) bills.
- City reserves the right to recall accounts from the proposer upon written notice.
- City reserves the right to return accounts from the Proposer upon receipt of additional information for filing insurance claims.
(2) Contract term will be three years.
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