(1) Vendor needs to provide smart net maintenance agreement services to the government authority located in Columbus, NE.
- Provide CISCO Smartnet Maintenance for the equipment.
- Replacement of all covered failed equipment within twenty-four hours.
- All software upgrades and patches to the CISCO data and fiber equipment software.
- Technical support for all problems that arise with the CISCO data network.
- All equipment shall be 8 hours x 5 days, next business day.
- Each invoice shall be supported by detailed summaries of labor charges and other costs or expenses including to transportation, lodging, meals, reproduction, computer use.
(2) The contract period will be for one year.
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