(1) Vendor needs to provide comprehensive online and web-based case management solution a comprehensive online and web-based case management solution at a competitive and reasonable cost.
- The case management solution must meet the needs, business practices, security requirements, and reporting requirements of the agency and supporting agencies, including providers and federal agencies.
- Perform as the System of Record and be the primary interface for users to enter and view data and access reports.
- The user interfaces will support state, contractor, provider, and participant and authorized representative users
- Support end-to-end care coordination, intake, referral, assessment, person centered plan of care, service authorization, care management, event reporting, outcome analysis, payment to providers, waitlist/registry, and quality assurance reporting
- Store data entered via the website or external data sources in a centralized transactional database including data received from the external systems where necessary as per the division's requirement
- Provide eligibility intake until termination of services
- Provide access to various DHHS divisions, targeted case management agencies, service providers, individuals and family members and guardians
- Provide different security levels and access for users
- Allow multiple users simultaneous real-time access and editing capabilities
- Allow system edits and authorize roles to preserve data integrity and satisfy audit requirements
- Allow users to search using a variety of data points either by provider accounts or waiver service codes
- Provide a mobile platform for user interface interoperability
- Provide a data requirements/document storage capability
(2) All the questions must be submitted no later than May 1, 2023
(3) The contract period will be for five years.
(4) Notification of intent to submit a proposal must be submitted no later than May 23, 2023
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