Posted Date : June 26,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-25449
Government Authority located in Nebraska; USA based organization looking for expert vendors for short messaging service text messaging solution.
[A] Budget: Looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide short messaging service text messaging solution hosted by the Contractor that will allow DHHS programs to send and receive text messages to and from clients.
1. Improve communication to better assist clients by providing a more efficient means of communication;
2. Provide more efficiency for staff by reducing phone calls to the DHHS call centers;
3. Provide less churning of benefit applications and more timely responses from clients regarding information needed to continue benefits;
4. Provide fewer breaks in service for clients because of untimely filing of review/recertification applications; and,
5. Enhance client contact and augment existing communication.
- Solution that is contractor hosted and maintained. all hardware and software for the solution must be provided through the contractor. the solution must offer two-way texting. the solution must provide and maintain connections to all cellular carriers. state backend applications (NFOCUS, charts, journey, and others identified) must be allowed to communicate to and from the solution via application programming interface web service and secure file transfer protocol (sftp). a web portal front end application must be available in the solution for specific DHHS staff to administer manage the texting, allow input of texting, and manually upload or download texting information a reporting tool must be available via the web portal for creating reports, adhoc queries, and metrics.
Web Portal Interface:
The texting solution must provide a secured web front end for designated staff to enter cell phone numbers, create text messages, and perform any administration or management of texting features. It must also allow manual upload of texting files and download of the texting results and responses via the web interface
- API/Web Service Interface
Text messaging requests will be originated from the backend state applications and must be communicated to the texting solution via secure API/web service. Source information such as cell phone numbers and messages will be originated and stored in DHHS application data outside of the texting solution and sent to the texting solution. Status of the texting results and text responses must be communicated from the texting solution back to the State Applications via secure API/web service
- SFTP Interface
Text messaging requests will be originated from either a backend state application or DHHS user and sent via Secure File Transfer Protocol (SFTP), The texting request information will be in a predefined format contained in a file type of XML (Extensible Markup Language), JSON (JavaScript Object Notation), and CSV (Comma-separated Value) and must be transferred via SFTP to the texting solution. Texting results and responses must be available to the State Application or user via the same method
- Data and Statistics
The texting solution must provide access to data and statistical information for reporting via a secured web front end. The solution must allow exporting and transferring of the data and statistical information in XML and CSV file formats via SFTP.
1. Contractor for this solution must have a minimum of two years’ experience hosting, servicing and supporting a Texting Solution.
2. The general system requirements for the solution, which bidders must address, are described in Attachment 1 - Functional Business/Technical Requirements Traceability Matrix for the proposed solution.
3. The Contractor must conduct business analysis, establish a detailed project schedule, provide a test environment and a production environment, complete system setup and configuration, provide testing, provide training, and implement the solution.
(2) All question must be submitted no later than July 9, 2019.
(3) The contract term will be for four years.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: July 31,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
![]()
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-25449
Government Authority located in Nebraska; USA based organization looking for expert vendors for short messaging service text messaging solution.
[A] Budget: Looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide short messaging service text messaging solution hosted by the Contractor that will allow DHHS programs to send and receive text messages to and from clients.
1. Improve communication to better assist clients by providing a more efficient means of communication;
2. Provide more efficiency for staff by reducing phone calls to the DHHS call centers;
3. Provide less churning of benefit applications and more timely responses from clients regarding information needed to continue benefits;
4. Provide fewer breaks in service for clients because of untimely filing of review/recertification applications; and,
5. Enhance client contact and augment existing communication.
- Solution that is contractor hosted and maintained. all hardware and software for the solution must be provided through the contractor. the solution must offer two-way texting. the solution must provide and maintain connections to all cellular carriers. state backend applications (NFOCUS, charts, journey, and others identified) must be allowed to communicate to and from the solution via application programming interface web service and secure file transfer protocol (sftp). a web portal front end application must be available in the solution for specific DHHS staff to administer manage the texting, allow input of texting, and manually upload or download texting information a reporting tool must be available via the web portal for creating reports, adhoc queries, and metrics.
Web Portal Interface:
The texting solution must provide a secured web front end for designated staff to enter cell phone numbers, create text messages, and perform any administration or management of texting features. It must also allow manual upload of texting files and download of the texting results and responses via the web interface
- API/Web Service Interface
Text messaging requests will be originated from the backend state applications and must be communicated to the texting solution via secure API/web service. Source information such as cell phone numbers and messages will be originated and stored in DHHS application data outside of the texting solution and sent to the texting solution. Status of the texting results and text responses must be communicated from the texting solution back to the State Applications via secure API/web service
- SFTP Interface
Text messaging requests will be originated from either a backend state application or DHHS user and sent via Secure File Transfer Protocol (SFTP), The texting request information will be in a predefined format contained in a file type of XML (Extensible Markup Language), JSON (JavaScript Object Notation), and CSV (Comma-separated Value) and must be transferred via SFTP to the texting solution. Texting results and responses must be available to the State Application or user via the same method
- Data and Statistics
The texting solution must provide access to data and statistical information for reporting via a secured web front end. The solution must allow exporting and transferring of the data and statistical information in XML and CSV file formats via SFTP.
1. Contractor for this solution must have a minimum of two years’ experience hosting, servicing and supporting a Texting Solution.
2. The general system requirements for the solution, which bidders must address, are described in Attachment 1 - Functional Business/Technical Requirements Traceability Matrix for the proposed solution.
3. The Contractor must conduct business analysis, establish a detailed project schedule, provide a test environment and a production environment, complete system setup and configuration, provide testing, provide training, and implement the solution.
(2) All question must be submitted no later than July 9, 2019.
(3) The contract term will be for four years.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: July 31,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$