Posted Date : September 18,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1786
Government Authority located in Nebraska; USA based organization looking for expert vendor for customer outbound call answering service and solution.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide customer outbound call answering service and solution with an answering service that will provide best-in-class customer service, online tools, and streamlined processes at a reasonable cost to agency and its customers to call 24 hours a day, 7 days a week to speak with a live person about any power issues they are currently experiencing on average, typically receives around 10 - 15 outage calls per month.
- The answer and service level including response times in answering calls
- The process and controls to ensure call scripts are followed
- The ability and process of how call center agents would place outbound calls and connect the customer to a rotating schedule of utility staff
(2) All the questions must be submitted no later than September 30, 2020
(3) The contract period will be for one year.
[C] Eligibility:
- Onshore (US Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 21,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
Image may be NSFW.
Clik here to view.
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : CC-1786
Government Authority located in Nebraska; USA based organization looking for expert vendor for customer outbound call answering service and solution.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide customer outbound call answering service and solution with an answering service that will provide best-in-class customer service, online tools, and streamlined processes at a reasonable cost to agency and its customers to call 24 hours a day, 7 days a week to speak with a live person about any power issues they are currently experiencing on average, typically receives around 10 - 15 outage calls per month.
- The answer and service level including response times in answering calls
- The process and controls to ensure call scripts are followed
- The ability and process of how call center agents would place outbound calls and connect the customer to a rotating schedule of utility staff
(2) All the questions must be submitted no later than September 30, 2020
(3) The contract period will be for one year.
[C] Eligibility:
- Onshore (US Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 21,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 9 US$
Image may be NSFW.
Clik here to view.
