(1) Vendor needs to provide vision insurance service to the government authority located in Lancaster, NE.
1. Claims processing services:
- Claims processing turnaround time.
- Appeal process for participants.
2. Online services:
- Employer online services for new employee enrollment and annual enrollment.
- Employee online access to claim processing information.
- Other online services that are available for both employers and employees.
3. Administrative Services:
- Availability of legal counsel for questions or advice on plan issues.
- Client satisfaction.
(2) All question must be submitted no later than April 28, 2023.
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