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EXTRA-10538 - USA (Omaha, Nebraska) - Interactive Consultation Center Services - Deadline January 7,2021

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Posted Date : December 09,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : EXTRA-10538
Government Authority located in Omaha, Nebraska; USA based organization looking for expert vendor for interactive consultation center services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide interactive consultation center services for Infection Preventionists at small and rural hospitals to the government authority located in Omaha, NE.
- The system will have four primary features. IP Self-Help, Infection Prevention and Control (IPC) Self-Assessment, Educational Resources, and Change Management Process.
- Primary users are Infection Preventionists (IPs) at Small and Rural Hospitals of approximately 25 Beds, Current Call Center volume on similar content is 10s of calls per day, 1000 calls total since April, not for emergency use, For the first-year goal, will completely build out a few Self-Help and Assessment domains.
- The system needs to have the following overall non-feature specific abilities: Scalable, Provide real-time information, Work with low bandwidth, Support latest two versions of browsers, Support different visual form factors (Browser, Tablet, Phone), Work on a browser through a website/portal or run as a mobile app, Any end-user software must be free of charge for the end-user, Must not contain any in-app purchases or advertisements, Self-explanatory and easy to use by non-technical users, Be engaging to the user to generate interest and sustain engagement, Localized to support multiple languages – initially English and Spanish, Be secure, Support user authentication, Support user authorization through roles, Ability to maintain users, roles and other user information such as organization, IP proficiency, years in role, etc., Ability to Manage/Maintain User meta data for reporting based on user activity (User, Facility, Location, browser, response time), Interaction through keyboard, Be Section 508 compliant.
- Create an interactive solution for Infection Preventionists located at small and rural hospitals to access Infection and Prevention Control resources through a question and answer dialog which utilizes AI to determine the best answer.
(2) All question must be submitted no later than December 21, 2020.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 07,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$

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