Posted Date : December 30,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-30192
Government Authority located in Nebraska; USA based organization looking for expert vendor for que management software.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide que management software and equipment
- Vendors shall have a proven track record in deploying a fully functional queue management software system that is cloud-based with advanced features, providing configuration, implementation, support and ongoing maintenance of the scheduling system,
- The System shall be 100% web-based and supported by all standard browsers,
- Shall be compatible with iOS and Android devices,
- Secure data encryption,
- Omni-channel queue entry with capability for customers to join a virtual queue online via owners website using customers mobile phone by text or voice, or at an on-site kiosk,
- Queue management system shall feature learning algorithms to process several data points to provide a forecasted wait time for each customer,
- Flex appointments for walk-ins to slot them around scheduled appointments,
- System shall store customer data, including names, contact information and service needs,
- System shall provide notifications and updates to let customers know as they move toward the front of the queue,
- System shall have the ability for customers to request more time, view any status updates or cancel their appointment,
- Messages are sent to customer by text, voice or device applications and are customizable,
- iOS and Android App: Customer facing interface,
- 2-way SMS interactive queuing: 1-10 queues per location, 1-12 per queue transaction types/service results, 30 per queue service results,
- Dashboard showing each queue and its location,
- Reports that include no-show rates, return rates, outcome transaction type, customer feedback and service duration,
- Wireless connection,
- Ticket number system with explanation of how the system works with the online service and kiosk in the lobby,
- System shall be installed on a TV monitor and a free standing touch screen monitor and stand or kiosk.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 08,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-30192
Government Authority located in Nebraska; USA based organization looking for expert vendor for que management software.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide que management software and equipment
- Vendors shall have a proven track record in deploying a fully functional queue management software system that is cloud-based with advanced features, providing configuration, implementation, support and ongoing maintenance of the scheduling system,
- The System shall be 100% web-based and supported by all standard browsers,
- Shall be compatible with iOS and Android devices,
- Secure data encryption,
- Omni-channel queue entry with capability for customers to join a virtual queue online via owners website using customers mobile phone by text or voice, or at an on-site kiosk,
- Queue management system shall feature learning algorithms to process several data points to provide a forecasted wait time for each customer,
- Flex appointments for walk-ins to slot them around scheduled appointments,
- System shall store customer data, including names, contact information and service needs,
- System shall provide notifications and updates to let customers know as they move toward the front of the queue,
- System shall have the ability for customers to request more time, view any status updates or cancel their appointment,
- Messages are sent to customer by text, voice or device applications and are customizable,
- iOS and Android App: Customer facing interface,
- 2-way SMS interactive queuing: 1-10 queues per location, 1-12 per queue transaction types/service results, 30 per queue service results,
- Dashboard showing each queue and its location,
- Reports that include no-show rates, return rates, outcome transaction type, customer feedback and service duration,
- Wireless connection,
- Ticket number system with explanation of how the system works with the online service and kiosk in the lobby,
- System shall be installed on a TV monitor and a free standing touch screen monitor and stand or kiosk.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 08,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$